Frequently Asked Questions

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Why should I buy from Mastercraft Shutters?

We have 20 years experience in making quality shutters. We offer an unconditional warranty for our products.

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How much do your products cost?

Just browse through the site and fill out a form on the page of any product you are interested in. All of our quotes are completed by actual people, so we can offer you the maximum amount of savings.

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Which product is for me?

There are many things to think about when making your window covering choices - for example, your climate, your sun exposure, your inner decor and more. You can always e-mail us a picture of your interior and one of our sales staff would be happy to give you some free advice.

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Do you offer motorization options?

Yes, we carry a full range of motorized products for our shutters and blinds. Email us if you have any questions.

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I have casement windows. Will the crank handles interfere with my window coverings?

We recommend that you leave the crank handles on the window sill behind the window covering. When you want to open the window, simply insert the crank handle, open the window and remove it before closing the covering.

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What type of wood do you offer your Shutters and Shojis in?

The most common woods we use are select kiln dried American Yellow Poplar, and select kiln dried Basswood. We can also provide any wood such as Cherry, Mahogany, Pine, Oak, Teak - anything you need to match your decor. Of course, there is a surcharge on the wood used.

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Does your wood warp and chip easily?

Our choice of a quality select kiln dried hardwoods, and excellent high-quality finishing assures our hardwood shutters will not warp, yellow, or chip.

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Can I install the product myself?

All of our products come with installation instructions. Or you can call us at 1-800-608-8837, and we would be happy to help you.

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What colors/stains are available?

We use a special lacquer-based paint, imported from Sweden. This paint provides a smooth seal on top of out three time primed wood. We can tint our paint to match any color. Our stain library is extensive and our experts can match almost any stain on our bass wood.

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How do I measure my windows & doors?

There are measuring instructions throughout the site regarding the various products we offer. You only need a rough measurement of width and height to get an idea of cost.

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How do you place an order?

You can order some of our products (shutters) online. You can also order through e-mail, fax, phone, or mail. We're here to help you!

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What is the delivery time?

All of our products have different lead times and some have express options. On average you are looking at 4 to 6 weeks for blinds, shutters, and shojis panels. Expect a 3 to 4 week delivery on vinyl and aluminum shutters.

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