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Q: How do I choose the SOM window treatment
that's right for me?
A: their are three main factors to consider when
choosing custom window treatments; function, fashion, and budget. At SOM we
offer many product offerings that encompass all of these factors. Consumers
often cite the following functional features as their primary reasons for
investing in window coverings, privacy, security, light control, UV protection,
and energy efficiency. To find the products suitd to your individual needs it
is best to consult with an authorized Shade-O-Matic dealer, they will help you
to balance the factors of function, fashion and budget.
Q: Do you use lead in the manufacturing
process for your blinds at SOM?
A: Shade-O-Matic products do not contain lead.
In fact, our products have never been manufacturerd with lead additives.
Q: What are the differences between custom
and ready-made window blinds?
A: Custom-made blinds are manufacturerd to your
specifications to fit your window opening exactly; they feature the highest
quality components and come in a wide variety of colors and materials.
Ready-made blinds are the choice of budget conscience consumers; they are
manufacturerd in various standard sizes and in a limited number of colors.
Q: Do you have products that are fire
resistant?
A: We have a variety of vertical, pleated,
cellular, faux wood and roller shades which are rated for their fire
resistance. Let's not forget that the Art of Shutters Poly Satin Shutters are
also a fire rated product.
Q: I've heard in the news that the cords
from blinds can pose a risk to children, how can I protect my children from
this risk?
A: Shade-O-Matic has been a leader in the
Canadian Industry ensuring that our blinds are equipped with the latest child
safety features. All of our blinds are equipped with breakaway cord tassels,
cord stops and a variety of cord cleats to protect children from this
strangulation hazard. For more information, or to retrofit your existing SOM
blind with cord stops and breakaway tassels please contact your local dealer.
Q: How do I get repairs for my SOM blind?
A: The first step is to contact your authorized
SOM dealer where you purchased your blind to determine if the repair is covered
under our industry leading limited lifetime warranty. When this has been
determined the dealer is issued a return number, which is used to track your
repair when it is returned to Shade-O-Matic. The costs of shipping and
installation are not the responsibility of Shade-O-Matic or its dealers.
Q: I've heard from friends about a blind
that you can see out but people cannot see in, what product is that and how
does it work?
A: Many sheer reflective products have the
characteristics that when light hits the surface it is reflected away giving
the illusion of opacity, much like the window tint used in the automotive
industry today. However when the light source is reversed at night with
artificial light illuminating the inside of your home the opposite becomes
true, people can see in but you cannot see out due to the light reflecting off
the surface.
Q: How do I clean my custom window
treatments from SOM?
A: their are different cleaning methods
suggested for each of our many product categories. When you receive your custom
blind from SOM it will be supplied with specific instructions for its care and
maintenance so you can enjoy a lifetime of service from your window treatments.
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